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Leading in the New World of Healthcare: From Surviving to Thriving

“Today’s best leaders are flexible, not steadfast. They adapt to change as a success strategy.” Mark Lipton

Meet the Experts

Herb Dyer

Herb Dyer is a proven, holistic leader with a dynamic, inspirational style and reputation for motivating and directing high-performance teams to deliver exceptional results. Herb is a consultant with Reservoir, and he consults as an executive coach, chairs peer advisory boards, DEI facilitator, coordinator of leadership development, and an expert advisor to organizations on strategic planning. Herb served recently as Vice President for Ascension Health, responsible for shared services across twelve hospitals serving the greater Austin area. He has a long successful history of leading complex capital projects and diverse teams

Dr. Ahmed Alkuwaiti

Dr. Ahmed Al Kuwaiti is an experienced Quality and Accreditation Associate Professor and Senior Consultant, with a strong focus on Medical Education, Quality in Healthcare, Hospital Facilities Management Safety (FMS), Patient Safety, and Risk Management. He has extensive experience as an academician, researcher and Supervisor General for the Deanship of Quality and Academic Accreditation, and Director of the Directorate of Quality and Safety at King Fahd Hospital of the University, Imam Abdulrahman Bin Faisal University. Dr. Kuwaiti is known for his passion and commitment to advancing quality in healthcare, consistently delivering outstanding results that exceed expectations and earning a reputation as a leading expert in his field.

  • He has published nine textbooks and over forty-five scientific papers, and is a sought-after public speaker on topics such as Quality, Accreditation, Patient Safety, Professional Development, and Leadership.
  • Institutional Reviewer for the National Center for Academic Accreditation and Evaluation (NCAAA), and a Consultant for University Rankings, Reviewer and Trainer for JCI & CBAHI.
  • Established various programs, courses, departments, and functional units in institutions and hospitals.
  • Regular contributor to Al Yaum newspaper, writing insightful articles on academic and healthcare quality, well-being, and instilling a culture of quality.

Daniel Edds

Daniel Edds has spent the past 25 years as a professional management consultant, working with over 200 organizations in state & local government, healthcare, nonprofit, and education. Dan helps high performing organizations approach the discipline of leadership systemically. Helping them attract and retain the best talent, enjoy lower cost, higher productivity, higher quality and have higher stakeholder returns. Based on this experience and ten years of research, Dan as written his second book, Leveraging the Genetics of Leadership, cracking the code of sustainable team performance. He is passionate, articulate, compelling and a teller of stories

Program Objectives

In this program, you will work with highly engaging and insightful teachers who provide powerful frameworks and skill sets in the art of meta-leadership, conflict resolution and negotiation in the rapidly changing healthcare field. You will learn to effectively lead and motivate the full range of stakeholders in your health care system and increase your leadership impact by extending influence beyond your authority. You will get ahead of the decision and action curve to guide and direct a wide range of followers. You will improve your personal and organizational ability to negotiate, resolve conflict, and solve complex problems.

Program Value Proposition

In this program, you will work with highly engaging and insightful teachers who provide powerful frameworks and skill sets in the art of meta-leadership, conflict resolution and negotiation in the rapidly changing healthcare field. You will learn to effectively lead and motivate the full range of stakeholders in your health care system and increase your leadership impact by extending influence beyond your authority. You will get ahead of the decision and action curve to guide and direct a wide range of followers. You will improve your personal and organizational ability to negotiate, resolve conflict, and solve complex problems.

Target Audience

This program is designed to meet the interpersonal, system, and problem-solving challenges now required for career advancement. Participants are leaders and those ready to assume leadership positions from across the healthcare system, including:

  • Chief administrative officers
  • Chief executive officers
  • Chief medical officers
  • Chief nursing officers
  • Clinical department chairs
  • Clinical division chiefs
  • Clinical service directors
  • Deans of academic medical centers
  • Executive directors
  • Group practice administrators
  • Health policy advisors
  • Health insurance executives
  • Hospital Administrators 
  • Medical directors
  • Physicians and physician leaders
  • Nurses and nurse leaders
  • Vice Presidents
  • Supervisors and Coordinators 
  • Quality and Patients Safety Directors 
  • Patients Experience Directors
  • Department Heads
  • Medical Insurance Directors
  • Chief of Staff
  • Chief Radiologist
  • Medicine and Healthcare Educators and Lecturers
  • Chief Pharmacists
  •  Any healthcare and pharmaceutical professional interested in this course.

Program Agenda

Day One: Understanding the New World of Healthcare – Delivering Maximum Patient Value and Maximum Employee Value

  • Framing Disruption in Healthcare (Dyer)
    • Understanding the nature of the current transformative wave of change in healthcare.
    • How pandemics are always followed by times of great innovation.
    • An overview of global changes in care.
    • How healthcare business models in the Gulf Region are being affected.
  • Looking Forward to a New Vision of Healthcare in the Gulf States. (Alkuwaity)
    • Understanding the 2030 Healthcare Transformation vision.
    • The problems we want to solve, the new ways of working we want to create.
    • The top three things the Gulf Market needs.
  • Designing the Healthcare Culture to Align with the Emerging Future. (Edds)
    • Culture from the outside (patient) in.
    • Identifying patient value (safety, service, relationship, community health, etc.)
    • Aligning the employee experience with the patient’s experience
    • Patient access for marginalized communities.
    • Identifying core employee value and experience.

Day Two: Building Value-Creating Leadership as Core Competency.

Primary Facilitators: Dan Edds & Herb Dyer Co-Facilitators: Ahmed Alkuwaity

      • The foundation: Values-Based Leadership
        • Linking core values and leadership behaviors.
        • Building value-driven rituals and routines into daily, weekly and/or monthly practices.
        • Identifying meaningful rules for all leaders and managers.
        • Building new patterns for leaders, managers, and front-line workers.
        • Embracing value-based care (team of clinicians working as a team for each patient).
        • Measuring total value, value delivered to patients and value developing in people
      • Designing the employee experience
        • Building the employee experience (see Herb’s point #1)
        • Building employee-centric culture (psychological safety/empowerment/feedback)…that yields patient satisfaction
        • Aligning the employee experience with the patient’s experience.
        • Building employee engagement and empowerment
        • Creating a highly collaborative, high-performance culture
      • Leading the Unknown.
        • The unknown is one of a leader’s biggest worries—learn how to navigate around potential issues facing today’s healthcare workplaces
        • Gain tools of emotional intelligence to discipline yourself and others to best identify priorities and lead effectively, no matter what you rank or position within your organization
        • Understand you and your team members’ risk profiles to balance and integrate different perspectives
        • Sharpen your vision and capacity to link, leverage, and forge connectivity of effort, shaping themes and purposes to improve your organization’s position in the ever-changing health care marketplace

Day Three: Developing Value in Key Organizational Resources

Primary Facilitators: Dan Edds & Herb Dyer Co-Facilitators: Ahmed Alkuwaity

    • Developing value in people (Dyer)
      • Developing the whole person to maximize employee value (Accelerator Program)
        • Self-confidence.
        • Self-awareness.
        • Understand you and your team members’ risk profiles to balance and integrate different perspectives
        • Gain tools of emotional intelligence to discipline yourself and others to best identify priorities and lead effectively, no matter what you rank or position within your organization
      • Developing value in financial resources (Edds)
        • Understanding the power of process
        • Continuous improvement.
        • Stop at the first defect.
        • Zero tolerance: we welcome problems with open arms, but we don’t accept deviating from tackling those following the first three steps described above.
      • Developing new knowledge – creating a culture of innovation (Edds)
        • Integrating the employee experience and organizational learning
        • Becoming a learning organization.
        • Speak with data: gather the facts, deep dive, and learn from the case, so your approach covers the totality of the issue instead of just what’s at the surface level.

Day Four: Building Institutional Leadership Capability & Leading Toward Tomorrow.

  • Building Institutional Leadership Capability.
    • Primary Facilitators: Dan Edds Co-Facilitators: Ahmed Alkuwaity & Herb Dyer
      • Measuring employee engagement.
      • Measuring a leader’s contribution to culture.
      • Peer-to-peer coaching.
      • Measuring the alignment of the leadership system.
      • Creating middle-out leadership
      • Extending your reach beyond the institution.
  • Leading Toward Tomorrow.
    • Primary Facilitators: Herb Dyer & Dr. Ahmed Alkuwaity & Dan Edds
    • What Have We Learned? (Edds & Dyer)
      • Aligning with the Emerging Future
      • Where are we now? Who do we have to be?
      • Review the coursework.
    • How do we get to 2030/2040? (Al Kuwaity)
      • Reviewing the 2030 goals and the challenges to getting there.
    • Setting our intentions (Edds & Dyer)
      • Each attendees sets their intentions and shares them with the group.
      • Each reviews the most important things they learned.

Ready? Join Now!


Split your payments. No hidden fees, No interest!