Day One: Understanding the New World of Healthcare – Delivering Maximum Patient Value and Maximum Employee Value

• Framing Disruption in Healthcare (Dyer)
  • Understanding the nature of the current transformative wave of change in healthcare.
  • How pandemics are always followed by times of great innovation.
  • An overview of global changes in care.
  • How healthcare business models in the Gulf Region are being affected.
• Looking Forward to a New Vision of Healthcare in the Gulf States. (Alkuwaity)
  • Understanding the 2030 Healthcare Transformation vision.
  • The problems we want to solve, the new ways of working we want to create.
  • The top three things the Gulf Market needs.
• Designing the Healthcare Culture to Align with the Emerging Future. (Edds)
  • Culture from the outside (patient) in.
  • Identifying patient value (safety, service, relationship, community health, etc.)
  • Aligning the employee experience with the patient’s experience
  • Patient access for marginalized communities.
  • Identifying core employee value and experience.

Day Two: Building Value-Creating Leadership as Core Competency.

Primary Facilitators: Dan Edds & Herb Dyer Co-Facilitators: Ahmed Alkuwaity

• • • The foundation: Values-Based Leadership
      • Linking core values and leadership behaviors.
      • Building value-driven rituals and routines into daily, weekly and/or monthly practices.
      • Identifying meaningful rules for all leaders and managers.
      • Building new patterns for leaders, managers, and front-line workers.
      • Embracing value-based care (team of clinicians working as a team for each patient).
      • Measuring total value, value delivered to patients and value developing in people
    • Designing the employee experience
      • Building the employee experience (see Herb’s point #1)
      • Building employee-centric culture (psychological safety/empowerment/feedback)…that yields patient satisfaction
      • Aligning the employee experience with the patient’s experience.
      • Building employee engagement and empowerment
      • Creating a highly collaborative, high-performance culture
    • Leading the Unknown.
      • The unknown is one of a leader’s biggest worries—learn how to navigate around potential issues facing today’s healthcare workplaces
      • Gain tools of emotional intelligence to discipline yourself and others to best identify priorities and lead effectively, no matter what you rank or position within your organization
      • Understand you and your team members’ risk profiles to balance and integrate different perspectives
      • Sharpen your vision and capacity to link, leverage, and forge connectivity of effort, shaping themes and purposes to improve your organization’s position in the ever-changing health care marketplace

Day Three: Developing Value in Key Organizational Resources

Primary Facilitators: Dan Edds & Herb Dyer Co-Facilitators: Ahmed Alkuwaity

• • Developing value in people (Dyer)
    • Developing the whole person to maximize employee value (Accelerator Program)
      • Self-confidence.
      • Self-awareness.
      • Understand you and your team members’ risk profiles to balance and integrate different perspectives
      • Gain tools of emotional intelligence to discipline yourself and others to best identify priorities and lead effectively, no matter what you rank or position within your organization
    • Developing value in financial resources (Edds)
      • Understanding the power of process
      • Continuous improvement.
      • Stop at the first defect.
      • Zero tolerance: we welcome problems with open arms, but we don’t accept deviating from tackling those following the first three steps described above.
    • Developing new knowledge – creating a culture of innovation (Edds)
      • Integrating the employee experience and organizational learning
      • Becoming a learning organization.
      • Speak with data: gather the facts, deep dive, and learn from the case, so your approach covers the totality of the issue instead of just what’s at the surface level.

Day Four: Building Institutional Leadership Capability & Leading Toward Tomorrow.

• Building Institutional Leadership Capability.
  • Primary Facilitators: Dan Edds Co-Facilitators: Ahmed Alkuwaity & Herb Dyer
    • Measuring employee engagement.
    • Measuring a leader’s contribution to culture.
    • Peer-to-peer coaching.
    • Measuring the alignment of the leadership system.
    • Creating middle-out leadership
    • Extending your reach beyond the institution.

• Leading Toward Tomorrow.
  • Primary Facilitators: Herb Dyer & Dr. Ahmed Alkuwaity & Dan Edds
  • What Have We Learned? (Edds & Dyer)
    • Aligning with the Emerging Future
    • Where are we now? Who do we have to be?
    • Review the coursework.
  • How do we get to 2030/2040? (Al Kuwaity)
    • Reviewing the 2030 goals and the challenges to getting there.
  • Setting our intentions (Edds & Dyer)
    • Each attendees sets their intentions and shares them with the group.
    • Each reviews the most important things they learned.